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Frequently Asked Questions

About Shopanthropic


What are ethically made products?

Ethically made products are products that are made with organic, environmentally friendly, cruelty free or recycled materials and/or made with fair trade practices. Ethically-made products help in minimizing social and/or environmental damage and are contributing to providing a sustainable and improved livelihood for artisans and craft producers.

Are your products ethically made?
All products at Shopanthropic are ethically made. The majority of our products have environmentally friendly components such as natural cotton, recycled textile, recycled metal, and tree-free paper. Most of our clutches, wallets & bags, our home decor pieces/cushion covers, and many of our clothing pieces are coloured with eco-friendly natural dyes that are sourced from plants, invertebrates, or minerals. Our leather products are made using cruelty-free leather (leather that comes from the animals that died naturally) and the paper used in our journal has been created with pulp made by recycled scraps of waste cotton collected from the textile industries and no wood is used to make this paper, making our journals 100% tree-free. We also carry fair trade products that are made by artisans in a safe and healthy work environment. Every product at Shopanthropic is contributing to making a change of some sort somewhere around the world.

Are your products handcrafted?
Most of the products in our collection are handcrafted by artisans and in most cases made using traditional art forms. This is outlined in the description of each product on our website. We are proud to support thousands of artisans through social development organizations, mostly in India, who have their own unique stories while working to preserve their traditional art forms through their creations. You can get more details in our Working with Artisans section.

We strive for perfection but recognize that perfection is a myth. Slight variations and irregularities can exist and should be embraced. Our products are handcrafted by artisans using both traditional as well as new techniques and made using recycled materials and natural dyes. These irregularities are not defects; rather they are a reminder of the change we are creating by enabling artisans to building micro-businesses and reducing the impact we have on our environment.



Your Order At Shopanthropic


What currency are your prices listed in?

Prices are listed in Canadian Dollars.

What are the shipping charges on my order?
Because our prices are so affordable, we do charge for shipping. You can expect to receive your order within one to three weeks depending on availability. Our team will be in touch with you if there is a delay for any reason.

Canada: For orders up to $75 shipping is $7.99. Free shipping for all orders over $75.

USA: For orders up to $75 shipping is $9.99. Free shipping for all orders over $75.

UK: our shipping is $25 flat rate.

If you would like shipping to regions outside of North America and the UK, please first contact us at: orders@shopanthropic.com.

What companies are used for shipping?
We use the following shipping companies: Canada Post and your country's local postal service.

What are payment options?
Payments are processed through PayPal. Using PayPal, you can pay directly from your PayPal balance, linked bank account, or charge it to your credit card (you do not need to create an account if you choose). PayPal accepts Visa, Mastercard, and American Express.

What is the return policy?
We do accept returns. You must notify us within 3 days of receiving your order and we must receive the items back within 3 weeks of the date that you received the your original order. The shipping charges for returning items are at your expense – we will not refund these charges. Shipping charges for sending your order to you are also non-refundable. We will refund the complete cost of the items, excluding shipping charges once we receive the items.

Can I cancel my order?
You can cancel the order and we will refund you in full if the order has not yet been dispatched.

Will I get the exact order?
We try our very best to give you the exact design & colour of the item as shown on our website. As these are handcrafted items, there could be very minor differences in the finish, colour, workmanship, length, thickness etc. as compared to the product shown or description mentioned on our website. Also, different computers have different monitor settings so colours could appear somewhat different than the actual piece.

Can I buy wholesale?
Yes, please contact us at wholesale @ shopanthropic.com to get wholesale access to our website.

Can I get my designs (custom designs) made?
Yes, please contact us at orders @ shopanthropic.com and we would be excited to work with you to bring your visions to reality.

How can I contact you?
Please visit the Contact Us section or feel free to contact us at inquiries @ shopanthropic.com.



Info For Our Retail Partners


Can I use your artisan pictures and stories?
Shopanthropic has close interaction and trusted relationships with our artisans and producer groups that allow us to develop the library of exclusive pictures containing the product creation process and the stories of our artisans. We work with underprivileged artisans and we understand their hardships. We have great admiration for their work which encourages us to make sure that we represent them and their work in an uplifting and inspiring manner through our website, blogs, and through our social networking outlets. You cannot use our artisans' images prior to seeking our approval.

Can I use the pictures of your models wearing your products?
Our model pictures are also exclusive for shopanthropic.com, our blogs, and our social networking sites.

Can I use your product images?
Our retail partners can download product images from our website for the purpose of promoting & selling products that they have purchased from us.

Requesting Visual Content
If you are our retail partner and other than our product images, any specific visual you would like to use to promote OUR PRODUCTS, please send your request to: info@shopanthropic.com and include the following:

1.      What image you would like to use;
2.      Why you would like to use it, and
3.      How you plan on using it.

 
Shopanthropic will review your request and respond to you with TERMS OF USAGE of our artisan pictures and other materials. We have the right to approve or deny any request.